Garage Door Corporation has received numerous customer calls regarding the MyQ outage which occurred 06/07/2018 and lasted until 06/08/2018. In fact our own MyQ openers began failing at 1340 CDT 6/07/2018. Liftmaster reported on 06/07/2018 at 1656 CDT via email that they were aware of the problem and subsequently issued the comment below to explain the problem:
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Garage Door Corporation has now had several Liftmaster model 8550w Myq belt drive with battery backup and wi-fi which are not recognized by the Liftmaster MyQ servers. The problem is that when a customer tries to setup MyQ for smart phone access (Android, IPhone, browser) one of the first steps after creating the online account is to enter your MyQ serial number. The Liftmaster server reports that it does not recognize the serial number entered. After checking with Liftmaster support in Tucson, AZ it was determined that this is a known problem which they are trying to resolve.
Garage Door Corporation has received numerous customer calls regarding the MyQ false push notifications 4/28/15. Liftmaster reported on 4/28/15 via email that they were aware of the problem and subsequently issued the comment below to explain the problem:
Garage Door Corporation has received an official announcement from Liftmaster (by Chamberlain) that the model 3280 1/2hp belt drive garage door opener has been discontinued. Rumors of this have been circulating for awhile but as seen below it is not official. In a move towards expanding the MyQ product line Liftmaster has replaced the model 3280 with the model 8355 which is a 1/2 hp belt drive with MyQ. The model 3280 was our most popular model since it was quieter than the chain drive (ie model 3255 or 3265) and was priced competitively.
We have been waiting for Liftmaster 855lm Homelink repeater modules since our post last fall. Has anyone actually received stock on this product - and how well does it work?
Every time we try to order these they are on backorder (new date is 01/28/12) but there is no confirmation for Chamberlain that they will have enough stock on this date to fill the back orders.
Would appreciate feedback from any dealers which have tried the module.
The new Liftmaster models 8550 & 8360 require Homelink version 4 in your car in order to accept the signal from your built in car remote. Many cars 2009 and newer meet this requirement. However many of our customers have cars prior to 2009 which will require an adapter module from Liftmaster to work with these new systems - this adapter is NOT yet available. We are currently advising customers with older Homelink cars to wait on the purchase of the new systems until we can provide the adapter to work with your car.
Liftmaster has announced the release of several new models 8550 battery backup belt drive and the 8360 battery backup chain drive garage door opener 08/2011. These garage door openers support MyQ technology and can be controlled from an internet connection (ie smartphone, computer, etc) to check open/close status, turn on lights (separate module) in our house/yard, check cycle count for preventative service, close automatically after a time delay, and Security+ 2.0 enhancements for tri-band radio controls.