FAQ's - Frequently Asked Questions

Below are frequently asked questions we receive about garage doors, garage door openers, ir safety sensors, and maintenance.

  • Do you provide a FREE ESTIMATE?

            YES we provide a free on-site estimate for all new garage doors. Contact us for pricing for repairs and opener installation.

  • Do you sell PARTS?

    MANY PARTS ORDERS SHIP THE SAME DAY -We offer free local parts delivery (5 mile radius of Skokie, IL) PLEASE CONTACT US BY E-MAIL or call (888) 823-8300 toll free or in ILLINOIS (847) 823-8300  OR  (847) 329-8300

    Our telephone hours are 7 am to 6 pm (CST) 7 days per week.

    FAX: (888) 823-8944 FAX toll free or in ILLINOIS (847) 823-8944 FAX

  • Do you have any COUPONS ?
  • What PAYMENT methods do you accept?
    • Cash Station / STAR - counter sales ONLY
    • Check - Business or personal (locally)
    • Check in advance (for mail order)
    • COD
    • Discover/Novus
    • Master Card
    • Visa
    • WE DO NOT TAKE AMERICAN EXPRESS
    *** NOTE: We require a SWIPE on credit card sales over $250 - we have mobile swiping units for cardholder & our protection -- we have been swiping cards in the field for nearly 20 years *** . We do NOT store credit information -- you will need to provide your payment information with every order

 

Please do NOT include your credit card information in your E-Mail. Due to security concerns we suggest that you call or fax your payment information after your order has been verified to reduce the chance of credit card fraud.

  • What are your PAYMENT TERMS?

    We generally require payment in full at time of service. Net 7 day billing is provided to established commercial/condo accounts. We try to keep our pricing fair by insisting that payment is received promptly. In most cases we ONLY take payment upon completion of the job - a deposit maybe required for custom wood or carriage style garage doors or when the job price exceeds $2000. This deposit maybe made by credit card so you are assured that the work will be performed consistent with the written proposal which we have provided. Payments not received by the due date are subject to re-invoicing at our higher rates (up to 100%) as original invoicing is based on prompt payment.

    *** NOTE: We require a SWIPE on credit card sales over $250 - we have mobile swiping units for cardholder & our protection *** 

  • How do I program the remote built in my car  HOMELINK  ?
  • Do you honor my HOME WARRANTY?   -  we do honor most home warranties - call us for details
  • How do I adjust the SAFETY IR BEAMS - my door won't close from a remote ?
  • What is your WARRANTY?
  • Do you sell GARAGE DOORS ?
  • How can I get some LITERATURE ?
  • Where are the INSTRUCTION manuals ?
  • Is my door SAFE?
  • Can I PAINT my steel door ?
  • Why don't I see a SHOPPING CART?

            To ensure you get the correct parts and to reduce the chances of credit card fraud we do NOT use a shopping cart - Please contact us for personal assistance! -CONTACT US TODAY


We provide garage door sales, service & installation N/NW Chicago and Suburban IL Skokie based - NOT a franchise Fast & fair torsion spring, gears, garage door & opener repair

Angies List super service 2010, 2011 & 2012

BBB rated A+ and Complaint FREE