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Liftmaster 8550w wi-fi serial numbers not recognized by MyQ servers 02/2016

Submitted by gdcorp on Sat, 02/06/2016 - 19:21

Garage Door Co Repair Pros has now had several Liftmaster model 8550w Myq belt drive with battery backup and wi-fi which are not recognized by the Liftmaster MyQ servers. The problem is that when a customer tries to setup MyQ for smart phone access (Android, IPhone, browser) one of the first steps after creating the online account is to enter your MyQ serial number. The Liftmaster server reports that it does not recognize the serial number entered. After checking with Liftmaster support in Tucson, AZ it was determined that this is a known problem which they are trying to resolve.